Complaints and Suggestions
SAS appreciates receiving complaints and suggestions to improve services.
Complaints may be sent to Company Management:
or by post to the Information and Complaints Office, Servizi Alla Strada S.p.A, piazza della libertà 12, 50129 Firenze
or by fax to the same Information and Complaints Office 055 40 40 221
Center SAS Point, piazza della Libertà 12, 50129 Firenze;
Municipal Vehicle Compound, via S. Allende 18/20, 50127 Firenze;
North SAS Point, viale XI Agosto 7, 50127 Firenze
South SAS Point, via E. V. Venosta s.n.c. (near viadotto Marco Polo), 50126 Firenze.
SAS will reply to all complaints considered valid (excluding therefore invectives or insults with no other purpose) within 25 days.
Please note: valid complaints and suggestions have to contain personal data and privacy authorization. It is possible process these comunications only without denial to the data processing sign.