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Complaints and Suggestions

SAS appreciates receiving complaints and suggestions to improve services.

Complaints may be sent to Company Management:

or by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

or by post to the Information and Complaints Office, Servizi Alla Strada S.p.A, piazza della libertà 12, 50129 Firenze

or by fax to the same Information and Complaints Office 055 40 40 221

  • using the specific form available from the following places where it can also be delivered by inserting it in the designated box found in the rooms for the public:

Center SAS Point, piazza della Libertà 12, 50129 Firenze;

Municipal Vehicle Compound, via S. Allende 18/20, 50127 Firenze;

North SAS Point, viale XI Agosto 7, 50127 Firenze

South SAS Point, via E. V. Venosta s.n.c. (near viadotto Marco Polo), 50126 Firenze.


SAS will reply to all complaints considered valid (excluding therefore invectives or insults with no other purpose) within 25 days.


Please note: valid complaints and suggestions have to contain personal data and privacy authorization. It is possible process these comunications only without denial to the data processing sign.