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Information

SAS communicates using the most suitable means according to uniform criteria of truthfulness, completeness, transparency, clearness, verifiability and timeliness while observing the principle of good faith.

The information provided regards:

The municipal regulations which regulate the administrated services.

Changes about services regulations.

Procedures about remarks and complaints mangement.

SAS entrusts its external communication to the following subjects:

Information and Complaints Office: piazza della Libertà 12, 50129 Firenze, tel. 055 40 40 1, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it., Monday to Friday from 8:30am to 1pm and 2pm to 4:30pm

The Front Office of the Pass Emission Office of Servizi Alla Strada S.p.A., piazza della Libertà 12, 50129 Firenze, tel. 055 40 40 1, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. , open Monday to Friday from 8:30am to 1pm and 2pm to 4:30pm.

The company's web site http://www.serviziallastrada.it/carta-servizi-2009

Printed material (brochures, maps of the Regulated Stopping Zones and Limited Transit Zone) available from the Pass Emission Office of Servizi alla Strada S.p.A., piazza della Libertà 12, 50129 Firenze, open Monday to Friday from 8:30am to 1pm and 2pm to 4:30pm

The municipal website of the Municipality of Florence http://www.comune.fi.it/

In addition, SAS will reply to any written requests for information within 25 days.