SaS has instituted a conciliation body to which clients may appeal after having first spoken with the Complaint Office, if they are not satisfied with the replies they have obtained.

The conciliation body is composed of a member of the board of administration and a representative of a consumer protection association chosen by the client. If the client does not choose his or her own representative, a representative will be assigned by automatic rotation from one of the associations which have undersigned the agreement.

To communicate with the conciliation body write by e-mail to conciliazione@serviziallastrada or by post to Servizi Alla Strada SpA, Sede Legale, Via Erbosa 113, 50126 Firenze